Heritage Park at Highland - Summer 2025 - Saturdays AM

CANCELLATION POLICY:

Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation for insufficient enrollment, a refund will be made.

REFUND POLICY:

Refunds will not be issued for non-attendance at a scheduled class or weather postponements. All weather postponed classes will be made up at a later date and time and will be communicated to you via email/text. If time does not permit for all weather postponed classes to be made up prior to the start of the next season, a credit will be issued to your account for use in a future Soccer Shots session.

Any and all refunds/credits are issued at the discretion of Soccer Shots.

JERSEYS:

Jerseys are automatically included with your enrollment fee and are delivered to your home address. Please keep in mind that they are athletic-cut jerseys and tend to run small.

Your jersey will ship within 2 business days from checkout, and upon shipping you will receive tracking information via email. You can expect to receive your child’s jersey in the mail within 7-10 business days of enrollment. Please understand that if you sign up within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Any questions, please email merchandisecustomerservice@soccershots.com.

Should you need to exchange sizes contact them by email at merchandisecustomerservice@soccershots.com. You must provide your name, your child's name, your shipping address, the size you received and the size you are requesting in the email. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return. Returns are accepted up to 15 days after the jersey is mailed out and exchanges are accepted up to 30 days after the jersey is mailed out.

MAKE UP CLASSES:

Whenever possible, we will play until conditions are detrimental safety (rain is okay, lightning is not, etc). When a class needs to be made up, it will take place on the same day and time that the class normally is, on the week following the week the class was supposed to end. However, in the event of an abundance of inclement weather, we may at times find it necessary to reschedule missed sessions for a different location, day, or time.

All rescheduled sessions will be communicated to the email address and/or texted to the phone number submitted during the registration process.

TRANSFER POLICY:

Transfers will be accommodated within the same season as long as there is room in the class. We also ask our coaches if they believe the child is a good fit to move to a different class, and we do take their response into consideration during the transfer process.

SCHOOL VISITATIONS:

We love that you want to see how your child is doing at their Soccer Shots sessions! However, for safety reasons, we do not have any part in the approval process of families being present at any school session. Our coaches can be present at schools because of extensive background checks and district approval for the safety of the students. If you wish to watch your child's session at one of our school programs, please reach out to your school’s administration to receive their approval. If you are uncomfortable with not being present at the session, we recommend that you check out one of our public park programs!

SOCIAL MEDIA:

Registration & participation in our programming authorizes us to take photos and share on our company social media page.

What is the Enrollment Fee for?

A non-refundable Annual Enrollment Fee will be charged if this is your first time enrolling with Soccer Shots within a calendar year.

An official Soccer Shots jersey is included as a thank you each year when the enrollment fee is activated. The enrollment fee allows us to cover administrative costs such as facility fees, park fees, ongoing background checks for coaches, and software development that will enhance your Soccer Shots experience.

It also allows us to provide fun prizes each season, including certificates and medals.

What is the cancellation policy?

Sessions will sometimes be canceled/postponed due to inclement weather or other reasons. In the event we do need to cancel a session for any reason, we will do so at least an hour before the session start time. We will send communications to the phone number and email submitted at registration, so make sure your contact information is up to date! If needed, make-up sessions will take place one week after the season's end at the same location and time. Occasionally, we may have to make changes to the location if the availability of the park or school doesn't allow for make-up sessions. In this situation, we will do our best to find a new location that is as close as possible to the original location.

How involved can I be in my child's class?

If you are enrolled in a Mini session, we do allow (and encourage) parents to participate with their child in the class. Many children this age, especially the younger 2-year-olds, require some extra support and guidance from an adult they are familiar with. Siblings and other family members are more than welcome to watch and cheer outside of Soccer Island. As a courtesy to the other players, please remain on the sidelines unless you are an adult helping your child during a Minis session. We find this to be the best way to help the little ones stay focused and ensure that they have plenty of space.

Can my child have water during the classes?

We encourage parents to bring/send a water bottle for your child as they will be active, and hydration is especially important during the hot summer months. We will be taking water breaks every session as needed to make sure everyone has the energy always to try their best!

What else should I know?

Everyone has tough days, so please expect your child to have a tough day here or there, as they are kids! We promise this is VERY normal. On Soccer Island, we know everyone learns differently and at different paces, which is why we make sure to end every session with a cheer to celebrate our progress and always try our best.